Our elder abuse responsive service (EARS) aims to support our Pacific older peoples who are experiencing abuse and neglect, or at risk of abuse and neglect. The service involves:

• Confidential counselling and advice for those seeking help; and

• Follow-up support to ensure our older peoples are safe.

Our team are committed to ensuring our older peoples are safe and cared for. They speak four Pacific languages (Samoan, Tongan, Cook Islands and Tuvaluan), and are supported by our wider team (Niuean, Tokelauan).

How to access this service

• This service is free, open to all Pacific older peoples.

• If you are concerned about elderly abuse – for yourself, a family member, friend, neighbour or work colleague – please contact our older peoples’ services team on FREE PHONE 0800 825 282 or by email: ears@vakatautua.co.nz