VT Website Privacy Policy

 Privacy Statement

We respect your privacy and are committed to protecting your personal and health information. This statement explains how we collect, use, and protect your information when you use our website or services.

 

1. How we collect information

We collect information:

  • Automatically when you use our website (via cookies and analytics tools)

  • Directly from you (e.g. when you fill in a form, emails, phone calls)

  • Indirectly from your authorised health provider or support person only if it is required and necessary for service delivery

2. What information we collect

We may collect:

  • Your name, contact details, and date of birth

  • Health information relevant to the services we provide

  • Feedback or questions you submit via forms or email

  • Website usage data (e.g. IP address, browser type, pages visited)

3. Why we collect your information

We use your information to:

  • Provide safe and effective health services

  • Respond to your enquiries

  • Improve our services and website

  • Meet legal and funding requirements

4. How we protect your information

We store your information securely and only allow access to authorised staff. We follow the Privacy Act 2020 and the Health Information Privacy Code 2020.

Where personal information is stored overseas (e.g. in secure cloud services), we ensure those providers offer protections equivalent to New Zealand’s privacy laws, or we obtain your consent before doing so.

5. Use of unique identifiers

We only use unique identifiers (e.g. NHI, IRD numbers) when necessary to carry out our legal or operational functions, in line with Principle 13 of the Privacy Act.

6. Sharing your information

We may share your information:

  • With your consent

  • With health professionals involved in your care

  • With government agencies if required by law

  • In a de-identified form for reporting or service improvement

We will not share your information overseas unless we are sure it will be protected to New Zealand standards.

7. Your rights

You have the right to:

  • Ask for a copy of your personal information

  • Ask us to correct any information you think is wrong

  • Make a complaint if you’re concerned about how your information is handled

To do any of these, please contact us:

Freephone: 0800 825 282

Email: enquiries@vakatautua.co.nz

Or complete the online Complaints Form on our website

8. Our cultural commitment

We honour Pasifika values of respect, family, and community in how we handle your information, ensuring it is treated with dignity and care.

9. Updates to this statement

We may update this Privacy Statement from time to time. The latest version will always be available on our website.